Terms of Service

Terms & Conditions / Terms of Use

Last update: January 1, 2024

Applicability Survipost (hereinafter referred to as "Panel") is a market research panel owned and operated by Survipost Bonus Point LLC.

As a member of the Panel, you will have the opportunity to participate in market research activities.

For more information on how we use your data, please see our Privacy Policy.

These Terms constitute a legally binding agreement between you and Survipost. By signing up, accessing, using, and/or participating in our services, you expressly agree to comply with and be bound by these terms.

This agreement also includes a class action waiver. Do not use the service if you do not agree to these terms and the class action waiver.

Eligibility

Membership in our panel is open to individuals only (not corporations or other business entities) that are at least eighteen (18) years of age or such other age as required by your geographic location.

Our panel is for personal, non-commercial use only. You are permitted to have only one account.

Survipost may refuse to provide the services to anyone, at any time and for any reason or no reason.

Panel Registration

In order to register as a Panel member and have any Coins credited to your account, you must complete the online registration form and must provide Survipost with complete and valid contact information. Your account must have a unique and valid e-mail address and password.

You agree to provide only accurate, current, and complete registration information and keep it updated to maintain accuracy. Survipost may terminate or suspend your membership, and you may forfeit your Coins if you fail to provide or keep your personal information accurate and complete.

You acknowledge that you are accessing, using, and/or participating in the Services in the capacity of an independent contractor, and no agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended or created by this agreement.

Rewards

Coins Definition Survipost offers incentives in the form of credits called “Coins,” which are credited to your account. Coins are redeemable for cash or rewards as specified and subject to the terms below.

Earning Coins

Your ability to earn Coins is not time-based. We will only award you Coins, which will be deposited into your account in return for your participation in activities authorized by Survipost, which include, but are not limited to, registration as a member, completion of demographic profiles, and completion of qualitative or quantitative marketing research surveys, and only in accordance with the specific incentive offer disclosed for each activity.

Please note that you might not qualify for all surveys, in which case, the survey will close, and you will not receive Coins.

You may earn Coins as follows:

Welcome Bonus: After registration, you may be eligible to select from a Welcome Bonus. Coins awarded as a Welcome Bonus are credited voluntarily by Survipost and are only credited once.
Survey Completion: You earn Coins for each survey you qualify for and complete. Coins awarded vary by survey.
Survey Attempt: Occasionally, you may earn Coins for each survey you qualify for and do not complete. Coins awarded for such survey attempts are credited voluntarily by Survipost on a case-by-case basis.
Refer a friend: You earn Coins for each member you refer to Survipost using your referral link available to you after registration. Referred members might require a minimum activity for you to be eligible for the Coins.
Survipost records the Coins credited to and debited from your account. Although Survipost makes every effort to ensure that accounts are credited correctly, it is your responsibility to verify that your Coins have been appropriately credited. If you feel the incentive amounts credited to your account are incorrect, you must contact the Survipost member support within thirty (30) days following our alleged error and explain in full the basis of your dispute, attaching any relevant information which offers evidence of the discrepancy. Upon receipt of your notice, we will investigate your claim and notify you of our decision to adjust or maintain the number of Coins credited to your account as we deem appropriate within thirty (30) days. If we need additional time to decide your claim, we will notify you and endeavor to make a decision as soon as reasonably practicable. Any decision by us about such a claim will be final.

Redeeming Coins

You can spend your Coins at any time by logging in to the panel, going to the "Surveys" tab, and clicking "Select Reward" or "Claim reward". Coins awarded are not time-based, but are only awarded for the activities mentioned above.

Coins automatically convert to cash values whenever you request a payment. 100 Coins is equivalent to € 1.00 or the equivalent in the respective currency of your country. Alternatively, Coins can be converted into gift cards.

country. Alternatively, Coins can be converted into gift cards. If you request a gift card, Survipost will make the gift card code available electronically. Electronic gift cards will be sent to the email address within your member profile in your account. You must ensure that we have your correct email address to avoid any delivery delays.

Any request to resend a missing gift card must be made within three months from the initial delivery date. Survipost will not process any orders after this 3-month time limit expires.

Cash payments via PayPal or Bank transfer (ACH) will be credited directly to your PayPal or bank account. It is your sole responsibility to keep your account information current.

Although Survipost usually processes reward claims within 10 minutes, in some cases, it may take up to two weeks to fulfill your request.

All rewards are subject to change as necessary to comply with applicable laws or regulations, and we reserve the right to voice vouchers where such laws or regulations dictate that we must do so.

A minimum number of Coins may be required for redemption.

Tax Liability

You hereby expressly acknowledge and agree that the coins or rewards earned on the Survipost panel may be subject to tax. It is the member's sole responsibility to comply with applicable tax requirements.

Expiration of Coins

When Coins are credited to your account, they will remain valid for one year (12 months) from the date they are earned. If the Coins have not been used after this period, they will automatically expire and be deleted from your account.

In addition, all of your Coins will immediately expire and be forfeited if you delete your account.

Survipost will not provide you with any notice of the cancellation and forfeiture of any of your Coins. Survipost reserves the right to amend these cancellation and forfeiture rules in its sole discretion.

Misconduct, Fraud, and Correcting Account Errors Survipost retains the right to monitor all member activity within Survipost Coins. If you have violated our Terms and Conditions, or if your account shows signs of fraud, abuse, or suspicious activity, your member account may be terminated, and you may forfeit all accumulated Coins. If you have conducted any fraudulent activity, then subject to applicable local law, Survipost reserves the right to take any necessary legal action. It may have grounds to confiscate any rewards redeemed due to such activity.